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Privacy Policy

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Energy Plant Hire is committed to respecting your privacy. We wish to provide a safe, secure user experience and will use our best efforts to ensure that any information you submit to us will only be used for the purpose of responding to your enquiry or your order.

By visiting our site and entering your details, you are accepting the practices described in full in our Terms and Conditions for the website www.energyplanthire.co.uk

If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, please contact us.

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by Energy Plant Hire.  If you have any requests concerning your personal information or any queries with regard to these practices please contact our Data Controller Thomas Carr at tom@energygeneratorhire.co.uk. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998 and the new regulations from the 25th May 2018.

Information collected

We collect information from those who:

  • Submit our online enquiry forms
  • Make a purchase through our website or over the telephone
  • Email us on any of our company email addresses
  • Submit CVs and job applications

Use of personal information

We process personal information collected for the purposes of:

  • Providing information about products and services
  • Providing and personalising our services
  • Dealing with your enquiries and requests

Your Details and How We Use Them

Please note that your information may be used to send you details of services that we offer that we have identified as likely to be of interest to you, including those you have requested.

If at any point you would like to opt-out of receiving communications from us, have your details removed from our database or would like to change the channels (such as email, SMS or post) that we use to contact you, please contact us at info@energyplanthire.co.uk.

Any personal details you provide on this website will be sent only to the relevant person at Energy Generator Hire and used to process your requirement. Any details we hold in our website’s database is stored securely and deleted when we deem it no longer relevant.

Disclosures

We will only disclose data when obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your consent to the following:

  • Business partners;
  • Suppliers we engage to process data on our behalf;
  • Successors in title to our business.

We will not sell or disclose your details to any 3rd party for the purpose of marketing, market research, or any purpose other than in direct relation with your enquiry or order.

Subject access requests

You have the right to see what personal data we hold about you.  To obtain a copy of the personal information we hold about you, please email our designated Data Controller – Thomas Carr at tom@energygeneratorhire.co.uk. Please note that we reserve the right to charge a fee of up to £10 for any such request and can take up to 40 days to deliver the requested information.

We reserve the right to amend this Privacy Policy from time to time to ensure ongoing compliance with the GDPR legislation.

Removal of online data

In order to minimise risk from a data breach, we regularly delete data stored on our website that is no longer required to process enquiries, applications or orders.

Web Log Files

Like most web sites today, Energy Generator Hire Ltd may use log files that record information such as Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and page navigation. We gather this information to simply track web site visitor movement in the aggregate, and to gather broad demographic information for aggregate use. Our goal in gathering this information is to learn how our customers and visitors are using our service to improve our service. IP addresses that are recorded by our log files are not linked to personally identifiable information.

Protecting personal information

Energy Plant Hire Ltd takes every precaution to protect your information. When you submit information via our web site or directly by email or over the phone, your information is protected both online and off-line.

Energy Plant Hire Ltd will not sell, distribute or lease your personal information to third parties unless we gain your express permission or are required by law to do so. 

You can request details of any information which we hold about you under the Data Protection Act 1998. We may charge a small administration fee for this service.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible and we will promptly correct any information found to be incorrect.

Newsletters

Energy Plant Hire Ltd may send Newsletters or Service Updates to visitors and customers. You may choose to unsubscribe at any time and unsubscribe information will be located at the bottom of each Newsletter.

 

Complying with the judicial or legal system

Although Energy Plant Hire Ltd makes every effort to preserve privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our organisation. Energy Plant Hire Ltd is governed by the Laws of England and Wales.

 

Changes to our Privacy Policy

Should we find it necessary or appropriate to change our privacy policy, we will post those changes to the Energy Plant Hire Ltd 'Privacy Policy' page and associated links so that visitors are aware of what information we collect, how we use it, and under what circumstances. Should we wish to use personally identifiable information in a manner different from that stated at the time of collection we will notify users accordingly.

 

About Cookies

A “cookie” is a small text file that’s stored on your computer, tablet or phone when you visit a website. Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. Alternatively, you can search the internet for other independent information on cookies.

 

Are you happy for us to use cookies?

Some features that are designed to give you a better online experience only work if we use cookies. We assume that by continuing to browse our site you are happy for us to use cookies.

 

Links to other websites

Our website may contain links to other websites related to the products we sell. We do not have any control over the content or actions of any other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our privacy statement. Please read the privacy policy applicable to the website in question.

 

 

"Excellent customer service and relevant technical advice enabled us to secure the correct kit at a good price rather than some suppliers that significantly over quoted. With the bonus of high quality new kit arriving on time which has been reliable and all of our fuel needs taken care of by a friendly and competent Team, Energy Plant Hire will continue to be first choice."

Ben Rogers

"Energy Plant Hire have responded quickly to all our requests, offering useful advice when needed, The machines that arrived on site were all modern and clearly well mantained.  we'll definitly be back to hire again!"

James Clarke

"Thanks so much for everything, the generator performed brilliantly and everything went perfectly, really appreciated. You guys put my mind at rest as you brought everything we could have needed and you were always only a phone call away."

Fred Parry

"Great service and well priced. Generator delivered, looked good and ran relatively silently as advertised! The team responded to queries, and were accommodating when I needed to change my package fairly late in the day - highly recommended!"

Scott Latham

"We need reliable and modern generators and often urgently. Energy have never let us down and nothing is ever too much trouble."

Simon Heslop

"Many thanks to Tom and the team at Energy Hire, the service they provided was excellent, ensuring everything was setup to function perfectly on our big day. It meant everything went perfectly and we couldn't be more grateful to just been able to relax and enjoy the day knowing the power was all taken care of."

Chris Venus - Marlow

"Excellent quality of service before and at our event. The generator was quiet and reliable ensuring that everything went smoothly."

Dr Challoner's Grammar School - Amersham

"Your service and the help we received from your people were both excellent. The generators were first class."

Alan Savell - Hertfordshire

"Tom and his team at Energy were absolutely brilliant, we had spoken to a few companies in the region but it soon became apparent that there was just no comparison in the level of service we received from start to finish. We can't praise Energy enough for making the day so much easier for us knowing we had top quality equipment from a top quality company. 100% personal service to all our energy needs. A huge thank you to Tom and his team, I can't wait to use them again."

K Quick - East Northamptonshire

"I would just like to thank Tom and his team from Energy. At very short notice they deployed a generator to allow us to complete a project with a very short deadline. With Tom's instruction we had no problems with the generator, it was very simple to use. We did have a little challenge with the plant it was connected to but after a quick call Tom was on site, and even though it was nothing to do with the generator supplied, Tom fixed it. Great service, Great Price."

Steve Hunt - Operations Director, Bio Global Industries

"Everything was great. Thanks so much for all your advice prior to the event. The guys dropping off and picking up were great too. They were very helpful and easy going, making the whole process of hiring the generator painless. Would absolutely hire from you again."

Clare Rea, MKMX Food Festival

"Energy Generator Hire was the last website I came across for an emergency generator, and to be honest, I was about to lose hope. I wish I had come to you first to save the hassle! I was very impressed with the level of service. Professional and reliable. The prices worked with a very tight budget and I would be very happy to use you again and recommend you to others. Thank you for helping us!"

Funky Tents, Leicestershire

"This is the first year that we have contracted with Energy Generator Hire Ltd to supply generators for our annual carnival event. Tom went out of his way to fully understand our requirements to ensure that we were not “left short” on the day. Initially engaged as 'contractors', by event day we regarded them as 'partners'."

West Bletchly Council, Buckinghamshire

"An efficient and responsive service, always able to get someone on the end of the phone to handle any queries, up to date kit – we’ll definitely be in touch again."

Oasis Events, Gloucestershire

"Energy have provided us with a 33kva generator for 6 months and have always kept the generator in top order and our fuel logistics simple. Would highly recommend for any company for long-term hire requirements. "

William Dolton - Cell Feeds

"We use Energy as our preferred generator supplier for the Home counties. From last minute emergencies to long term jobs we've always been impressed with the quality of equipment and service we've received. Operating in a top tier market we expect the best standards possible, Energy have never failed to deliver 110%! "

Edd Lewington, Event Director, Katalystic Events LTD

"Brilliant Service! Without a doubt the best generator firm we have ever come across. We found Energy to be a very easy company to hire from. Everything was straight forward and hassle free. The staff are polite and very helpful with fulfilling our requirements, ensuring we had the right generator and everything else we needed to get the job done. The Generators themselves are the cleanest and well maintained machines we have ever seen. 10/10 for Energy Generator Hire :) "

Simon Wallwork - Stylus Productions

"If you're looking for power for your community event, look no further. Energy provide a reliable and efficient service - even on a tight budget."

Patrick Whitney

"We experienced a very reliable and efficient service from Energy Hire. We would definitely use them again."

Barchester Health Care

"Energy Generator Hire where amazing, they supplied us with all our power requirements at incredibly short notice. A very professional service and super-friendly. Highly recommended."

Joe Lucas - Party In The Park - London 

"We’ve worked with Energy on a number of events. They have always been very organised, reasonable and professional. Their sets are superb!"

Swim Productions - London